Refund Policy

Cancellation

Once your order is placed, there are NO Canellations.

Returns

All custom made sales are FINAL. These items cannot be returned or exchanged as they are handmade and made to order for each customer.

For non custom made items: If your item is defective, you may be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

Due to sanitary reasons, there are no exchanges on non-custom and custom made items.

 

Shipping

To return your product, you should email us at info@icygalorejewelry.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

By purchasing from www.icygalorejewelry.com you accept and agree with these terms and conditions.